To maintain a safe, comfortable environment, we require all pets to be current on their rabies vaccinations and to wait at least 48 hours after any vaccinations before checking in. Proof of rabies vaccination in the form of paperwork is required. The waiting period helps to ensure your pet isn't sore at the injection site, which can cause irritability or lethargy. This waiting period also is to prevent stressing a pet who may be experiencing an unexpected allergic reaction from a vaccine/vaccination. Puppies and kittens between 8 weeks and 4 months of age (3 months in Indiana) may receive services in the salon without vaccinations. In New York City, 6-month Bordetella and DHPP with Adenovirus are also required. In Iowa, DPP with Adenovirus is required. In Connecticut, proof of town license is required. Please note: All pets must be in good health prior to receiving any grooming services.

Understand your pet’s triggers: The salon can be a loud, noisy place and may cause stress in some pets. For example, some pets get nervous or anxious when around other pets, or when they are exposed to loud noises, such as barking. Be sure to flag any stress triggers, as well as calming techniques, with your groomer.

Health & welfare: Grooming or bathing your pet once about every four-to-six weeks, either at home or with a professional groomer, will keep your pet happy and healthy and allow them to be regularly checked for any abnormalities, such as ticks, fleas and dry patches or problems with nails, teeth, ears and eyes.

We select the appropriate drying method for each pet based on a variety of factors including: hair type, breed, age and behavior. While we do not kennel dry any Brachiocephalic dogs or cats. For those pets we do kennel dry, we have safety procedures specific to kennel dryers that are designed to keep pets safe. We do not use kennel dryers with heating elements. All of our dryers are placed on automatic shut off timers and we often combine multiple drying techniques to minimize the drying time. If you have any questions about our policy or would like to discuss the best drying process for your dog, please be sure to speak with your stylist when booking your dog grooming appointment.

The amount of time it takes for pet grooming varies by breed and service, but you can usually plan on it taking 3-4 hours. Express services can be arranged upon request, shortening service time. Minor services, such as nail trims, take approximately 15 minutes and no appointment is necessary (subject to salon availability). Wait time may apply. Express services are available for senior dogs and dogs who get anxious during grooming services.

Unfortunately due to our salon layout, we do not allow pet parents to stay and watch grooms. You will be notified 15 minutes prior to appointment completion and can drop your pet off up to 15 minutes early for their appointment.

We never sedate pets, nor do we accept pets who have been sedated. If your dog or cat has been known to have a strong behavioral reaction to grooming or bathing, please advise us when making the appointment and when dropping off. If a pet is truly uncooperative or made uncomfortable by the process, we might end the session – but we will never sedate your pet.

Cancellations or reschedules are allowed up to one day before the appointment slot. Same day cancellations or reschedules will be charged a fee.

Booking an appointment for a grooming service ahead of time ensures that you and your pet are not kept waiting any longer than necessary. Weekends tend to be especially busy, so appointments are highly recommended on Saturdays and Sundays.

Prices for base packages are based on breed, condition of coat and length of service. In order to get a price estimate before your appointment, we recommend booking your appointment online or calling the salon.